Refunds and Returns

If you are considering a refund or return, you probably bought the product from us. We’d like to say “Thank you”.  Nothing makes us happier than our loyal customers.  We promise to do our best to deliver an amazing product and customer experience and address any bumps along the way.

Things you should know:
    •    You may cancel an order at any time prior to shipment.
    •    If there is a problem with the product you received, we’ll do our best to make things right.
    •    If you are dissatisfied with an item, we want to quickly correct the problem.  We will gladly replace or exchange an item, or refund the amount you paid.  Your purchase is covered by a 100% satisfaction guarantee for the first 90 days.  If you want to return your purchase within the first 90 days after your receipt, please e-mail us at sales@poppyandpayson.com to arrange a return.  You should expect to receive your refund within four weeks of returning the item, in most cases quicker.  This time period includes transit time to receive your return (5 to 10 business days), time for us to process your return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days)