FAQs
At Poppy & Payson we want to make it as easy as possible to find answers to your most frequently asked questions about our highly durable and luxurious pet designs. Whether you’re purchasing something from one of our design collections or requesting a custom made design for your fur baby, we want our customers to experience the same level of care we put into our handcrafted products.
Are you still accepting orders?
Poppy & Payson is no longer operating as an active business. I am not accepting regular orders. Any work moving forward. if available, will be offered on a very limited, personal basis only.
Why is the website still live?
The website remains live as a portfolio of past work and as a reference for the brand’s history and design.
Can I place an order through the website?
No. Online checkout is no longer active, and orders cannot be place directly through the website.
Do you still offer custom work?
Custom work is no longer offered as a standard service. Any future projects, if considered, will be extremely limited and handled privately on a case-by-case basis
Are you closing permanently?
Poppy & Payson is no longer operating as a business. While the website will remain available, there are currently no plans to resume normal operations.
What about returns, exchanges, or warranties?
Because Poppy & Payson is no longer operating as a business, returns, exchanges, warranties, or repairs are no longer available.
How can I contact you?
for general inquiries, you may reach out via email. Please note, that response time may be limited.
Can you explain your design process?
At Poppy & Payson, owner and design expert Andalyn believes in offering the highest quality, durable and stylish fashion for pets. As an experienced high-end fashion industry expert, she takes her knowledge of leather working, high-quality luxury design and trials with her own high-energy fur babies to create durable handcrafted collars and accessories.
Andalyn takes great care to research her products before designing items she knows will be incredibly durable while looking most aesthetically pleasing before trying them on Poppy and Payson, her own loving Basenjis. She ensures her handcrafted accessories are tried and true as sustainable, high-quality dog collars, leashes and accessories. She only sells products she uses on her own pets.
Aesthetically pleasing collars
When it comes to collars, you’ll notice the details are what sets Andalyn’s designs apart as she’s opted for a squared “A” design over a traditional rounded tip creating a more stylish aesthetic.
Unique harnesses
Her harnesses were developed with thought and care to ensure the best possible variation for all pet parents. They feature a handle which works for fast reacting pets to keep them safe while also looking luxurious.
Multi-use leashes
Andalyn’s process to find the perfect leash was inspired by Payson. Like most pups, he gets excited to walk with Poppy and loves to bite at leashes. But the paracord fabric did the trick and walk-time has become much more enjoyable, especially with the growth of Andalyn’s fur’family, this leash has now become a 4-in-1 walk savior!
Accessories on the go
With accessories such as the Poop Pouch, Andalyn took great care to think through the practicality of this piece. You’ll notice her design has a snap closure and clip at the top to make it easily reloadable and a quick attachment to any leash which is great when your pet needs to “go.” You’ll notice Andalyn designed the flap with a square “A” to mirror the collar tip, paying attention to every little detail because every dog deserves to be fashionable.